- Changing plating/material: 24 pcs per style
- Changing stone color: 200 pcs per style
An advance deposit of 50% of the total price is required for all customized orders, and must be paid in advance.
There will be a US$ 10.00 processing fee for each customized order. The processing fee will be charged upfront with the advance deposit. This fee is non-refundable.
There will be a charge of US$ 1.00 per style for changing the plating for 925 Sterling Silver (SS925) products. If the plating of the SS925 product changes to Rhodium or Gold Tone from its original plating, a fee of US$ 1.00 will be automatically added to the product price.
Manufacture Time of Custom Orders
The manufacturing and processing time for customized orders is approximately 6-8 weeks from order acceptance to completion. Because of special material requirements, manufacturing processes, and other related production issues, we cannot give you the exact delivery time for customized orders. The 6-8 weeks is just an estimate, and the completion time may be shorter or longer depending on variables related to manufacturing of the item(s).
Returns / Exchanges
We only accept returns of customize items with manufacture defects. We do not accept returns of customize products which are in sale-able condition. No exchanges will be accepted for custom orders. A refund will be issued for defective products from custom orders. If the item is still required, a new custom order must be placed.
Stone color for each product may slightly vary due to the cut, size, clarity, shape, etc. of each stone. It may also have a slight difference to what is shown on the website, because of your computer’s resolution, definition, color depth, etc. By submitting a custom order, you accept unconditionally that stone colors may vary. No exchanges or refunds will be accepted for stone color variations.