Announcement: Please kindly notice that our factory will be closed for Chinese New Year holiday, 4+ Day (Pink Truck) items will be delayed between 02/10/2018 to 03/03/2018. We apologize for any inconvenience this may cause. Please choose 1 Day (Yellow Truck) items for quicker deliveries. Thank you!
Our minimum order quantity is 1 piece per in-stock item and US$ 100.00 per order.Check our
for more details about MOQ.
How do I place an order?
Ordering here at Alamodeonline.com is easy with the following 7 simple steps:
(1) Login to your account, OR if you do not have one, click register
(2) Once you have added all the desired items into your shopping cart, go to your shopping cart.
(3) Make sure the items and their quantities are correct, and click CHECK OUT.
(4) Enter your personal information, and click NEXT.
(5) Confirm your shipping and billing address, and click NEXT.
(6) Confirm your email address, and enter any applicable coupon/rebate codes. Choose your delivery option, shipping method and payment method, and continue to the next page.
(7) Check that there are no mistakes in your order information and click NEXT.
Do you have promotions or extra discounts?
We offer discounts for high volume purchases. Check our
Volume Discount Policy
for more details. For the latest promotions and special offers, join our mailing list at the lower-right for our weekly newsletter now!
I am a first time buyer. Can I receive some samples?
You can place a minimum order of US$ 100.00 to try our products. We stand behind the quality of our products, and we know you will be more than happy with the quality of the products.
Do you have starter kits?
Yes, we offer many assortments of starter kits for our customers. Please shop our
starter kits .
Can you manufacture if I give you my design? (Customize products)
We offer customization for all of our products. Any of our items and be customized fitted for your needs. However, if you would like to create your own design, it can be accommodated with our manufacture. Click Design Your Own and submit your works, and we can send the design to our manufacturer for estimation. Please contact email@example.com for more details.
Do you offer a warranty on your products? Can I return an item?
We provide free repair/exchange service for products with manufacture defects within 2 weeks of receipt. No exchanges or repairs will be provided to merchandise damaged by negligence.
How come the charged amount does not match my receipt?
We only charge when your order is shipped. The charged amount will appear AFTER your package is ready to be delivered. If the amount is slightly less than the expected amount, there may be out-of-stock items in your order. In addition, for customers who choose UPS, the quoted price may be slightly different due to the various pricing of delivering to different states.
Do you accept payments by PayPal?
PayPal payments are accepted. We will send an invoice through PayPal after your order has been submitted on our website.
Why can't I pay with credit card?
Alamode Fashion Jewelry Company reserves the rights to determine whether or not customers are eligible for credit card payments. For international customers, the credit card payment method may be approved after the have established a valid payment history with us.
What is a CVV code?
Card Verification Value (or CVV) code is an anti-fraud security feature to help verify that you are the one in possession of your credit card.
For Visa & MasterCard holders, the CVV code is the last 3-digit number printed on the signature panel on the back of the card.
For American Express holders, the CVV code is the 4-digit number printed on the front of the card above your credit card number.
Do you ship internationally?
We ship worldwide as long as you can receive packages via UPS or DHL. Check our
for more information.
When will I receive my package?
You can track your order by logging into your account and clicking on
at the upper-right corner of our page.
What if I did not receive item(s) in my order?
We ship out all available inventories as soon as possible. Items that are not received may be out-of-stock at the time of purchase. If you still desire those items, a special order can be placed for them. For more information on this matter, check out our
What if an item is defective?
We provide free repair and/or exchanges for merchandise with manufacture defects within 2 weeks of
receipt. No exchanges or repairs will be provided due to merchandise damaged by negligence. Particular merchandise may not be available
for immediate exchange, so please allow approximately 5 weeks for production.For more information about returning, please see our
(Note: Under no conditions can you return/exchange products due to stone color variation, as stone color for each product may slightly vary due to the cut, size, clarity, shape, etc. of each stone.)
Do you offer drop shipping?
Unfortunately, we do not offer drop shipping. To maintain our low costs for our customers we must maintain our US$ 100.00 minimum purchase amount per order. Please check our
MOQ Policy for more details.