Repair & Exchange
- Repair and/or exchanges are free for merchandise with any manufacturing defects.
- No exchanges or repairs will be provided due to merchandise damaged by negligence.
- Merchandise with any manufacturing defects for an exchange is only available for the exact item ordered.
- For non-defective merchandise, items can be exchanged for the same item in a different size for additional 20% re-stocking fee.
- Not all merchandise may not be available for immediate exchange, so please allow approximately 5 weeks for production for out of stock items.
Terms & Conditons
- Returns may ONLY be accepted within 2 weeks from the dates of receipt.
- Any returned packages without a RMA# (Return Merchandise Authorization) issued by AlamodeOnline will not be accepted.
- For your protection, all returns MUST be shipped with a tracking number and insurance. (i.e. UPS, FedEx, or other carriers)
- Items MUST be returned unused, with labels or tags, and in their original packaging. No exceptions.
- Returned items will be charged a 20% re-stocking fee.
- Return is free for merchandise with any manufacturing defects.
- Shipping and handling charges will not be refunded.
- All return shipping costs are the customer’s responsibility.
- Any returned shipment along with COD (Cash on Delivery) will not be accepted.
- Please contact us by phone toll-free at 1-800-622-4404 (US only) or 1-714-636-4237 (overseas), or e-mail us at
[email protected] within 2 weeks of receipt with the photos of the merchandise and a completed return form regarding the item you are requesting to return.
- You will be issued an RMA# to be included in your return to ensure proper return procedure.
- Ensure that items to be returned are packed in their original condition and delivered to us with a service with a tracking number. We are not responsible if the shipment is lost or damaged during shipping.
- Refund will be issued once we received returned items. No refund will be issued in advanced without receiving the returned items.
- You will be credited back with the original amount NOT including any shipping and/or re-stocking charges.
Return Merchandise Form
- Fill out the return form and send this form regarding your returned item to [email protected]
- Once you are issued an RMA#, pack return items with the return form and send the package to:
10152 Chapman Avenue Garden Grove, CA 92840 USA