Repair & Exchange
- Repair and/or exchanges are free for merchandise with any manufacturing defects.
- No exchanges or repairs will be provided due to merchandise damaged by negligence.
- Merchandise with any manufacturing defects for an exchange is only available for the exact same item you ordered.
- For non-defective merchandise, items can be exchanged for the same item in a different size and additional 20% re-stocking fee will apply.
- Particular merchandise may not be available for immediate exchange, so please allow approximately 5 weeks for production.
Terms & Conditons
- Returns may ONLY be accepted within 2 weeks from the dates of receipt.
- Any returned packages without a RMA# (Return Merchandise Authorization) issued by AlamodeOnline will not be accepted.
- For your protection, all returns MUST be shipped with a tracking number and insurance. (i.e. UPS, FedEx, or other carriers)
- Items MUST be returned unused, with labels or tags, and in their original packaging. No exceptions.
- Returned items will be charged a 20% re-stocking fee.
- Return is free for merchandise with any manufacturing defects only.
- Refunds do not include any shipping or handling charges.
- All return shipping costs is the customer’s responsibility.
- Any returned shipment along with COD (Cash on Delivery) will not be accepted.
- Please contact us by phone at toll-free 1-800-622-4404 (US only) or 1-714-636-4237 (overseas),
or e-mail us at
firstname.lastname@example.org within 2 weeks of receipt with the photos and a completed return form regarding the item you are requesting to return. You will be issued a RMA# including in your return to ensure proper return procedure.
- You will then be issued a RMA number that needs to be included on this form to ensure proper return procedure.
- Make sure you pack returned items in original condition with a tracking number and send to us, we are not responsible if the shipment is lost or damaged.
- Refund will be issued once we received returned items. No refund in advanced without receiving the returned items.
- You will be credited back with the original amount NOT including any shipping and/or re-stocking charges.
Return Merchandise Form
- Fill out the return form and send this form regarding your returned item to email@example.com
- Once you are issued a RMA#, pack return items with return from and send to:
Alamode Fashion Jewelry Co.
10152 Chapman Avenue
Garden Grove, CA 92840