Refund policy

Repair & Exchange

1. Repair and/or exchanges are free for merchandise with any manufacturing defects.
2. No exchanges or repairs will be provided due to merchandise damaged by negligence.
3. Merchandise with any manufacturing defects for an exchange is only available for the exact item ordered.
4. For non-defective merchandise, items can be exchanged for the same item in a different size for an additional 20% re-stocking fee.
5. Not all merchandise may not be available for immediate exchange, so please allow approximately 5 weeks for production for out of stock items.

Terms & Conditions

1. Returns may ONLY be accepted within 2 weeks from the dates of receipt.
2. Any returned packages without an RMA# (Return Merchandise Authorization) issued by AlamodeOnline will not be accepted.
3. For your protection, all returns MUST be shipped with a tracking number and insurance. (i.e. UPS, FedEx, or other carriers)
4. Items MUST be returned unused, with labels or tags, and in their original packaging. No exceptions.
5. Returned items will be charged a 20% re-stocking fee.
6. Return is free for merchandise with any manufacturing defects.
7. Shipping and handling charges will not be refunded.
8. All return shipping costs are the customer’s responsibility.
9. Any returned shipment along with COD (Cash on Delivery) will not be accepted.

Procedure

1. Please contact us by phone toll-free at 1-800-622-4404 (US only) or 1-714-636-4237 (overseas), or e-mail us at
   service@alamodeonline.com within 2 weeks of receipt with the photos of the merchandise and a completed return form regarding the item you are requesting to return.
2. You will be issued an RMA# to be included in your return to ensure proper return procedure.
3. Ensure that items to be returned are packed in their original condition and delivered to us with a service with a tracking number. We are not responsible if the shipment is lost or damaged during shipping.
4. A refund will be issued once we received returned items. No refund will be issued in advance without receiving the returned items.
5. You will be credited back with the original amount NOT including any shipping and/or re-stocking charges.

Return Merchandise Form

1. Fill out the return form and send this form regarding your returned item to service@alamodeonline.com
2. Once you are issued an RMA#, pack return items with the return form and send the package to:

Alamode Fashion Jewelry
10152 Chapman Avenue
Garden Grove, CA 92840 USA